Domestic orders are shipped via USPS priority mail. (2-3 business days)
International Accessories Orders: Default shipped via USPS FIRST CLASS international mail, 2 to 5 weeks or longer, THIS METHOD NOT INCLUDE TRACKING NUMBER, DOES NOT INCLUDE DELIVER CONFIRMATION, DOES NOT INCLUDE INSURANCE. If you would like any of these please contact us to upgrade your shipping method to USPS EXPRESS mail international (3 to 5 business days) or USPS PRIORITY mail international (6 to 10 business days)
International Gowns Orders: Default shipped via USPS Priority mail international (6 to 10 business days)
IMPORTANT NOTE: All international orders will subject to customs,all sales tax and/or import duties may be applicable at your destination state or country, and these fees are the responsibility of the customers.
Sometimes customs delay will make deliver time longer.We can not guarantee it will reach you in time.
Insurance is not included but I am happy to add insurance to your item. Please convo me for insurance rates on your desired item. I am not responsible for lost, or damaged items due to shipping. Insurance is strongly encouraged :)
MADE TO ORDER:
Wedding gowns and dress may take 10 to 14 weeks to complete.
Accessories may take 3 to 5 weeks to complete.
Custom gowns and dresses will cost additional $100. I do not offer alteration services, so the measurements should be accurate. I will send you detailed instructions on how to take measurements.It is your responsibility to provide me with your exact correct measurements. It is strongly recommended that you have your measurements taken by a professional tailor or seamstress before buying any gown.
We accept rush orders, please email us for rush order rate.
We are not responsible for refused or abandon shipping. You are liable for any and all duties, taxes, return shipping, and associated fees when you refuse or abandon a shipment. This includes the following reasons:
Your refusal to pay duties or taxes.
You provide an invalid address.
A carrier makes three unsuccessful attempts to deliver a shipment to your home, but cannot because you are away and/or do not pay duties and taxes on the shipment.
Your parcel is returned by customs because its contents are not allowed to be imported into your country.
Your refusal of any shipment for any reason.
We can not be held responsible for any shipping delays or missing packages. I pack my shipments very securely and once it is shipped I am not responsible with anything that happens during the handling of the package to it's destination.
REFUND AND EXCHANGES:
All bridal gowns, dresses, accessories, custom orders are made to order, so unfortunately we do not accept any returns or exchanges, no exceptions. Because we begin production of your order immediately, for regular order, we allow a 48-hours window from time of purchase for a full refund, After that time, if you choose to cancel your order, you will be entitled to a refund of 50% of the total purchase price. The nonrefundable 50% covers the partial cost of the materials and labor.
For rush orders, we can not provide a full refund after your purchase, if you choose to cancel your order, you will be entitled to a refund of 50% of the total purchase price. The nonrefundable 50% covers the partial cost of the materials and labor.
Rush order fees are non-refundable.
Deposit payments are non-refundable.
Taxes and duties incurred by international customers are the responsibility of the customer and are non-refundable.